Returns & Refunds

Last updated: September 15, 2026

You may request an eligible return within 30 calendar days after your order is marked as delivered.

Return eligibility

The item must be unused, unworn, undamaged, and returned in its original packaging with all accessories, manuals, protective materials, and tags. Proof of purchase is required.

How to request a return

Email support@rowenza.com before sending an item. Include your order number, the email address used for the purchase, the item, and the reason for return. If an item arrived damaged, defective, or different from what you ordered, include clear photos or video.

After approval, we will provide the correct return address and instructions by email. Returns sent without prior authorization may not be accepted.

Return shipping

If the item arrived damaged, defective, or different from what was ordered, Rowenza will cover the approved return shipping cost and offer a replacement or refund, as appropriate. For an approved return based on preference, a size selected by the customer, accidental order, or change of mind, the customer is responsible for return shipping.

Non-returnable items

Items showing signs of wear, misuse, impact damage, unauthorized modification, disassembly, unauthorized repair, or missing packaging or accessories are not eligible for a standard return. Gift cards, personalized items, and items clearly marked final sale are non-returnable except where applicable law requires otherwise.

Refund timing

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.

Cancellations

Orders may be canceled before fulfillment begins. Once an order has entered fulfillment or shipped, it cannot be canceled and must follow the return process.