Shipping Information

Last updated: September 15, 2026

Where we ship

Rowenza currently ships to eligible addresses within the United States. Available methods, charges, and any location restrictions are shown at checkout before payment.

Processing time

Orders are generally processed within 1–2 business days after payment verification. Business days are Monday through Friday, excluding U.S. federal holidays.

Estimated delivery

Estimated delivery is 5–8 business days after processing. Delivery dates are estimates and are not guarantees. Severe weather, carrier disruptions, peak periods, address verification, and other circumstances outside our reasonable control may cause delays.

If we cannot ship within the timeframe stated at purchase, we will notify you, provide a revised shipping date when available, and give you the option to accept the delay or cancel the unshipped order for a full refund, as required by applicable law.

Tracking

When tracking is available, we will send a shipping confirmation email. Tracking information may take 24–72 hours to update after the carrier receives the package.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. Once an order has shipped, we may be unable to change the address.

Lost, damaged, or missing packages

If tracking shows delivered but the package cannot be located, first check with household members, neighbors, and the carrier. If a package is lost, arrives damaged, or contains the wrong item, contact support@rowenza.com promptly with your order number and supporting photos where applicable.