FREQUENTLY ASKED QUESTIONS
How Can I Order?
- Visit our homepage and select your desired category.
- Click on an item to view its details.
- Choose your preferred color and size, then click "Add to Cart."
- Access your Cart by clicking on the Cart icon.
- Review your order, then click "SECURE CHECKOUT."
- Fill in the required information.
- If you have a discount code, remember to apply it.
- Select your preferred shipping method.
- Proceed to the payment method.
- Congratulations, your order has been successfully placed!
How long will it take to get my orders?
After the payment has been processed, orders will be handled within 1-3 business days and shipped the following day. In most cases, orders are delivered within 5 to 12 business days.
Refunds & Cancellations:
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Then just write us an Email to support@rowenza.com
What if my order does not fit?
We recommend checking the size information on the product page before ordering. If your item doesn’t fit as expected, contact support@rowenza.com with your order number and our team will help you review the available return or exchange options.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking number by email. You can also use the Track Order page on our website to follow the latest updates on your shipment.
How to Contact Us:
- Email: support@rowenza.com
Top-Notch 24/7 Support, we answer always within 6 hours
