Refund policy

We want you to be satisfied with your purchase from Rowenza. You may request a return within 30 days after your order is marked as delivered.

To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original packaging with all accessories, manuals, protective materials, and tags. A receipt or proof of purchase is required.

To request a return, contact us at support@rowenza.com before sending the item. Include your order number, the email address used for the purchase, the reason for the request, and clear photos or video when the item is damaged, defective, or incorrect. Returns sent without prior authorization may not be accepted.

We will provide the approved return address and instructions by email. Do not send returns to an address shown on the shipping label unless instructed to do so.

If the item arrived damaged, defective, or different from what was ordered, Rowenza will cover the approved return shipping cost and offer a replacement or refund. For an approved return based on preference, incorrect size, accidental order, or change of mind, the customer is responsible for return shipping.

Items that show signs of wear, damage caused by misuse, impact, water exposure beyond the product's stated rating, modification, disassembly, unauthorized repair, or missing packaging or accessories are not eligible for a standard return. Gift cards and final-sale items are non-returnable unless required by applicable law.

After the returned item is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.

Orders may be canceled before fulfillment begins. Contact us as soon as possible. Once an order has entered fulfillment or shipped, it cannot be canceled and must follow the return process.