Shipping policy

Rowenza currently ships to eligible addresses within the United States. Available methods and charges are displayed at checkout.

Orders are generally processed within 1–2 business days after payment verification. Estimated delivery is 5–8 business days after processing. Business days exclude weekends and federal holidays.

Delivery estimates are not guarantees. Orders may take longer during periods of high demand, severe weather, carrier disruptions, address verification, or other circumstances outside our reasonable control. If we cannot ship within the promised timeframe, we will notify you, provide a revised shipping date when available, and give you the option to accept the delay or cancel the unshipped order for a full refund.

When tracking is available, you will receive a shipping confirmation email. Tracking information may take 24–72 hours to update after the carrier receives the package.

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. Once the order has shipped, we may be unable to change the address. Additional shipping charges caused by an incorrect or incomplete address, refusal, or failure to collect a package may be the customer's responsibility.

If tracking shows delivered but the package cannot be located, check with household members, neighbors, and the carrier before contacting us. Report suspected loss, damage, or an incorrect item promptly with the order number and supporting photos where applicable.

Multiple-item orders may arrive in separate shipments at no additional charge unless disclosed otherwise.